WhatsApp AI Assistant
Customer service on WhatsApp, on autopilot
An AI assistant that answers, organises and routes every request that reaches your business's WhatsApp. Your customers write as they always do; your team replies from their email; nobody downloads anything.
01 · The problem
WhatsApp grew up. Customer service is still manual.
Your customers have already picked the channel: they message on WhatsApp at any hour and expect an answer within minutes. On the other side there is usually one person copying messages into emails and chasing whoever knows the answer.
Hours of waiting
Customers left unanswered after hours or at peak times. Every message that waits is a sale cooling down or a customer writing to a competitor.
Copy and paste
Your team works as a go-between for chats and emails: read, forward, wait for the internal answer, then rewrite it for the customer.
No record
No reference number, no history and no response times you can measure. Nobody knows how many requests came in yesterday or how many went unanswered.
02 · What it costs today
Staffing WhatsApp costs more than it looks
The real cost of a customer service hire includes salary, social security and benefits. And one person does not cover nights, Sundays or holidays.
$900
USD a month
1 person
Office hours, Monday to Saturday.
$1,800
USD a month
2 shifts
Morning and afternoon, Monday to Saturday.
$3,600+
USD a month
24/7 coverage
At least 4 people to cover every shift.
Average customer service salary in Mexico: about $690 a month (Indeed Mexico, September 2026) plus 31% in social security and benefits (iLoveCFDI, 2026). Peso amounts converted at 15 MXN per USD.
03 · What the data says
Good service sells more
How fast and how well you answer is not a customer service issue. It is a revenue issue.
92%
of internet users in Mexico use WhatsApp. Your customers are already there.
Source: Statista via Merca2.0, 2025
1 in 3
Mexicans leave a brand after one bad service experience.
Source: Zendesk CX Trends 2025
86%
of consumers would pay more for an outstanding experience.
Source: DEC México, 2026
+10%
faster revenue growth at companies that prioritise customer experience.
Source: DEC México, 2026
38%
of well-served customers stay even when a competitor is cheaper.
Source: Capterra México, 2023
51%
of Mexicans say buying through WhatsApp is more convenient.
Source: Offerwise, 2023
70%
of Mexicans are open to being served by artificial intelligence.
Source: Zendesk CX Trends 2025
+25 to 95%
in profit from a 5% increase in customer retention.
Source: Bain & Company
04 · How it works
From question to answer, with no go-between
An assistant that answers, organises and follows up: it replies instantly, logs every case with a reference number and hands it to the right person.
The customer writes
On WhatsApp, 24/7
From the WhatsApp they already use, to the usual number. Text, voice note, photo or PDF, at any hour.
The AI responds
Resolves and asks
It answers what it is authorised to answer and asks for whatever details the case needs to move forward.
Routes with a reference
To the right owner
Anything that needs a person goes out by email with a reference number, a summary and the files, to whoever owns it.
The team replies
From their inbox
Your team answers with “Reply”, like any other email. No new app to learn.
The customer gets it
In your brand's voice
The answer lands on their WhatsApp, written in your business's tone, with the reference number to follow up.
05 · For your customers
Immediate, personal service
Nothing to download
Your customers already have WhatsApp. No apps, no sign-ups, no passwords: they write and that's it.
Answers 24/7
Opening hours, location, requirements and common questions, instantly and at any hour.
Knows every customer
Name, history and assigned owner. Nobody has to explain their case twice.
Smart routing
By service, by person or by history: every case reaches someone who can solve it.
One reference per issue
Every follow-up on a case stays in a single thread, from the first question to closing.
Takes documents
PDFs and photos filed in the cloud, linked to the customer's reference number.
Voice and languages
Serves customers in Spanish and English on every plan; understands voice notes from the Company plan up.
06 · For your team
Everything gets done from email
Your team keeps its tools. Every case that needs a person arrives as an email with a reference number, and replying to it is replying to the customer.
- An email with the reference and what the customer needs
- They answer with “Reply”
- They reassign with one sentence (Company plan and up)
- Their attachments reach the customer
[F-0142] Quote · Juan Pérez
Hi Laura,
Juan Pérez wrote on WhatsApp and needs your help.
What they need: confirm the delivery date for their service.
To answer, just hit “Reply”.
07 · Growth
From answering customers to driving sales
With every conversation on record, the channel that serves can also sell, to customers who already know you. Reminders from the Company plan up; segmented campaigns and measured ads on the Corporate plan.
Segmented campaigns
By service, stage or area, to customers who have already written to you.
Reminders
Appointments, payments and renewals, without anyone having to remember.
Win-back
Messages for customers who haven't come back.
Click-to-WhatsApp ads
From Facebook and Instagram straight into the chat, measuring what happens after the click.
Reviews and referrals
Requested after every service, when the customer is happiest.
Measurable results
Reads, replies and appointments: which message worked and which didn't.
08 · Control and trust
Your team is always in control
Same number
Your team stays on WhatsApp and can step into any conversation.
Pauses when a person replies
As soon as someone on your team writes, the assistant hands the conversation over.
Keeps internal data internal
Anything meant for internal use never goes out to the customer.
Only answers what's approved
Whatever isn't in its approved information goes to a person.
Ignores staff numbers
Messages from your team are never treated as customers.
Accounts in your name
WhatsApp and the tools are in your business's name, not ours.
09 · Comparison
One person against the assistant
| Compared on | Customer service staff | AI assistant |
|---|---|---|
| Hours | 48 hours a week | 24/7, all year |
| Conversations at once | One at a time | All of them |
| First response | Minutes or hours | Seconds |
| Holidays, absences, turnover | Yes | No |
| Records and references | Manual, when there's time | Automatic, on every message |
| Response-time reports | No | Daily |
| Monthly cost (USD) | $900 to $3,600+ | From $670 |
10 · Investment
A plan for every stage
Three plans, based on how many people handle cases and how many departments receive them. All of them include the five implementation phases.
Business
Up to 5 team members
$670/mo
USD + VAT
- 24/7 assistant with reference numbers
- Customer memory
- Documents in the cloud
- Weekly report
- Recommended
Company
Several departments, up to 20 people
$1,000/mo
USD + VAT
- Everything in Business
- Daily reports and alerts
- Voice, reassignment and reminders
- Satisfaction surveys
Corporate
Multiple locations, high volume
$1,670/mo
USD + VAT
- Everything in Company
- Segmented campaigns
- Ads with measurement
- Management dashboard
- Prices in US dollars (USD) plus VAT (IVA) where applicable. All five implementation phases included.
- Tools are billed separately and stay in your business's name: Meta's WhatsApp Business account and the services the assistant uses.
FREQUENTLY ASKED
Questions about the assistant
What is a WhatsApp AI assistant?
It is a system that answers your business's WhatsApp messages with artificial intelligence: it understands what the customer is asking, replies with what it is authorised to say and, when a person is needed, logs the case with a reference number and routes it by email to the right owner. Unlike a menu chatbot, the customer writes in their own words — or sends a voice note — and never has to pick options.
Do my customers have to download anything?
No. They message your business's WhatsApp as they always have. No apps, no sign-ups, no passwords.
Can I keep the same WhatsApp number?
Yes. The assistant works on your business's number, your team stays on WhatsApp and can step into any conversation: as soon as a person replies, the assistant pauses in that chat.
What happens if the AI doesn't know the answer?
It doesn't make one up. It only answers from the information your business approved; everything else is routed with a reference number to the right person, who replies from their email. The customer gets the answer on WhatsApp under the same reference.
How much does the WhatsApp assistant cost?
There are three plans: Business, $670 a month; Company, $1,000 a month; and Corporate, $1,670 a month. Prices are in US dollars plus VAT where applicable and include the five-phase implementation. Paying in advance gets 8% off for six months and 15% off for a year. Tools such as Meta's WhatsApp Business account are billed separately and stay in your name.
How long does implementation take?
It depends on how many services, departments and people your business has. Implementation follows five phases — audit, structure, implementation, training and optimisation — and in the assessment we give you a concrete date for your case, not an average.
Does it understand voice notes and English?
It serves customers in Spanish and English on every plan, so it also works for international customers and tourists. Voice notes are understood from the Company plan up.
Does it work for any kind of business?
It works for any business that receives requests on WhatsApp and has to pass them on to someone: clinics, professional firms, repair shops, clubs, real estate agencies, schools, restaurants or field service teams. Our use cases walk through two complete examples, from the first question to payment.
Keep exploring the assistant
WhatsApp Assistant
How it works
The journey of a message, what the AI resolves alone, how it decides who owns a case and the five implementation phases.
ReadWhatsApp Assistant
Use cases
Two complete journeys, step by step: a club booking with food and drinks, and an urgent repair from photo to review.
ReadWhatsApp Assistant
Plans and pricing
The three plans and their prices, prepayment discounts, what the price includes and what is billed separately.
ReadWhatsApp Assistant
Security and control
The rules the assistant never breaks, what it never does, whose name the accounts are in and what to ask any provider.
ReadWhatsApp Assistant
For your team
How your team works from email, what reports management gets and what changes for each role.
Read
Book your assessment
We look at how you handle customers today, where you lose them and which plan fits. Your customers download nothing: it all happens on their WhatsApp.